Privacy Policy

1. Introduction

Welcome to CasaNova ("we," "our," or "us"). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered virtual staging service.

CasaNova is operated from Berlin, Germany, and we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us using the information provided at the end of this document.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account (name, email address, password)
• Upload images for virtual staging (property photos)
• Make purchases (payment information processed by our payment provider)
• Contact our customer support
• Subscribe to our newsletter or marketing communications

3.2 Automatically Collected Information

When you access our service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on service)
• Cookies and similar tracking technologies
• Log files and analytics data

3.3 Image Data

When you upload images for virtual staging, we collect and process:

• Original property photographs
• Metadata associated with uploaded images
• AI-generated staged images
• Processing preferences and custom instructions

4. How We Use Your Information

We process your personal data for the following purposes and legal bases:

• To provide and maintain our services (performance of a contract)
• To process payments and manage subscriptions (performance of a contract)
• To communicate with you about your account (legitimate interest)
• To improve our products and services (legitimate interest)
• To send marketing communications (consent)
• To comply with legal obligations

5. Sharing Your Information

We only share your information with third parties when necessary for service delivery or when required by law:

• Payment processors (e.g., Stripe) for handling transactions
• Cloud hosting providers for secure storage and processing
• Email service providers for transactional communications
• Analytics services to improve product performance
• Legal authorities when required by law or to protect our rights

6. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses or other GDPR-compliant mechanisms are in place to protect your information.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Account information is retained while your account is active. Uploaded images are stored for as long as you maintain them in your gallery or as required for legal compliance.

8. Your Privacy Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access and obtain a copy of your data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (if processing is based on consent)

To exercise these rights, please contact us at privacy@casanova.app. We will respond within one month as required by law.

9. Security Measures

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. This includes encryption, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to provide essential functionality, analyze usage, and personalize your experience. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.

11. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by email or through our platform. The updated policy will indicate the effective date.